Downgrade from Pro to Basic - What Happens to Files?

danwilt · ‎12-31-2022

I'm about to downgrade due to financial constraints, but I have about 594.4 GB being used in my account.

If I downgrade to basic, which only has 2GB of storage, what happens to my current files when I do it? Do they remain, or is there some process by which I'm required to reduce my files?

Any help is appreciated!

Dan

Mark · ‎01-01-2023

Hi @danwilt

So the terms and conditions DO state that they can remove files to bring you under quota. I'm not, however, aware of that ever happening. What I would say though is you do need to get the files off at some point just in case anything happens and also remember that no changes or updates, at all, will sync to Dropbox while you are over quota - so do not rely upon it as a backup.

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Mark · ‎01-01-2023

Hi @danwilt

So the terms and conditions DO state that they can remove files to bring you under quota. I'm not, however, aware of that ever happening. What I would say though is you do need to get the files off at some point just in case anything happens and also remember that no changes or updates, at all, will sync to Dropbox while you are over quota - so do not rely upon it as a backup.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

danwilt · ‎01-01-2023

Great input. Thanks! I was concerned DB might have a specific timeframe that everything must be downloaded by. But what you said makes sense. Thanks again.

Downgrade from Pro to Basic - What Happens to Files?

Downgrade from Pro to Basic - What Happens to Files?

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