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Need to cancel a subscription for an account (Gmail) that's already deleted.

Need to cancel a subscription for an account (Gmail) that's already deleted.

jomspatawag
Explorer | Level 3

This account was made by our previous staff under her Gmail. She resigned and her email ID was deleted before we realized that she did not cancel her monthly subscription. Now this email address can no longer be reinstated. Is there a possibility of having this subscription cancelled?

6 Replies 6

Megan
Dropbox Staff

Hi @jomspatawag, let's jump right into this! 

 

Have you tried to contact Dropbox Support directly for this? 

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end. 

 

Let me know more! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Rich
Super User II

@jomspatawag wrote:

She resigned and her email ID was deleted before we realized that she did not cancel her monthly subscription.


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Sium
New member | Level 2

Hi Megan,

I have the same issue. My ticket number is 23828432.

Can you please check this as well?

 

Thanks in advance,

Regards,

Sium

Megan
Dropbox Staff

Hey @Sium, thanks for posting here! 

 

Of course I can, and I already replied back to the ticket number. 

 

I'll see you there, thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jomspatawag
Explorer | Level 3
Hi @Megan,

Here's my ticket number: 23825693

Megan
Dropbox Staff

Hey @jomspatawag, thanks for the heads up! 

 

It seems your email was mistakenly caught into our spam filter, so I created another ticket on my end for you. 

 

Feel free to check your emails, and I'll see you there. 

 

Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    jomspatawag Explorer | Level 3
  • User avatar
    Sium New member | Level 2
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    Rich Super User II
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