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What is taking 1.07 GB?

What is taking 1.07 GB?

Meryl in NM
New member | Level 2

Received a large file  -over a GB.  Dropbox said I have a 2 GB version (correct) and have used 1.07 GB so can't access the new file.

I havent used DropBox for years, and then only to receive some pics.  Went to "files" and to "photos" - nothing.  Empty.  Went to Deleted files were I found several, used Perm Delete.   Still showed 1.07 GB used.  Refreshed the app.  Same result

Where do I find where the 1.07 GB is being used?

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff

Hi @frot, thanks for bringing this to our attention.

 

Deleted files don't take up space on your account, so removing there wouldn't have made any difference to the quota.

 

Is it possible you have a backup enabled and visible on this page on your account? Can you also look into whether you have any shared folders that might be taking up your space?

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

1 Reply 1

Megan
Dropbox Staff

Hi @frot, thanks for bringing this to our attention.

 

Deleted files don't take up space on your account, so removing there wouldn't have made any difference to the quota.

 

Is it possible you have a backup enabled and visible on this page on your account? Can you also look into whether you have any shared folders that might be taking up your space?

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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