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Why am I getting out of space errors when I have plenty?

Re: Out of Space message - not close to using all space

Jay
Dropboxer
Hi Brian, I’ve moved your post here since we’ve been receiving similar reports on this matter.

I can see that you’ve logged a support ticket with our team. They’ll be getting back to you via email in order to investigate this matter for you!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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question

Philipp87
New member | Level 2

Hello! 

There is 2.2 Gb space in my Dropbox account, which I can use on my PC. 46% is free.

I also used the same Dropbox account on my phone. But now I see on my phone that there is no more free space on my account.

How can I use my account on phone?

 

 Screenshot_2018-08-14-13-07-46-447_com.dropbox.android.png2018-08-14 13.15.32.jpg

Dropbox desktop and mobile application cant sync

ElieSafi
Explorer | Level 3

dropbox on all the accounts of my team folder is not syncing, the problem occured today, noting that no account has a full dropbox.

 

dropbox is accessible on the web however all applications are blocked

Re: question

Jane
Dropboxer
Thanks to everyone for your reports & screenshots here! 
 
@Jimm1 I was able to find your open ticket on our system & I’ve replied back to you there. @Philipp87  I’ve made sure to reach out to you directly via email on my end, so please have a look at your inboxes whenever you get a chance & I’ll make sure to promptly follow-up with you both asap. 
 
I'll be awaiting your replies, in order to look into that together a bit more closely! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Questions asked in the community will likely receive an answer within 4 hours!)

Re: Dropbox desktop and mobile application cant sync

Jane
Dropboxer
Hey ElieSafi, sorry to hear that you’re unable to access your files, let’s look into that together! 
 
If you can access your account on the web normally, can you let me know where the discrepancy is located for you &/or your colleagues/ friends? Are you getting any error messages? I’d appreciate a screenshot (omitting personal info) of what you’re seeing in your next message here, so as to get a better idea of what’s happening.
 
Once you get back in touch with me here Elie, I’ll do my best to analyze the case & provide you the most appropriate next steps. Thanks for posting us & I hope you have a wonderful rest of your day ahead until we talk again! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Questions asked in the community will likely receive an answer within 4 hours!)

Re: Dropbox desktop and mobile application cant sync

ElieSafi
Explorer | Level 3

Dear Jane,

 

Thank you for your prompt reply.

 

the problem started this morning when i tried to scan a document through dropbox application on adroid (samsung galaxy s8) and i got a message saying that my dropbox is too full (check photo).

 

 

samsung.jpeg

 

first thing i did i checked my office team members usages through the website online and i didnt spot any account which is 100% (check photo).

 

 

CommunitySpaceUsedModified.png

 

 

then i noticed that the drpbox icon in the system tray is greyed out and keeps having the status "Starting" all the time, then i checked my team members dropboxes applications on their computers and notied the same problem.

 

i thought the problem was related to the internet connection however i have full access to internet, i then thought the problem might be some restriction done by the ISP so i connected my computer to another Internet source from a completely different ISP and still the same problem.

 

also note that my cellular phone is connected through cellular data and still the same problem... nothing can be synced on dropbox.

 

thank you for following up the issue since we rely on dropbox in our business and we are now kind of out of service.

 

Regards,

Re: Out of Space message - not close to using all space

Brian D.4
Helpful | Level 5

Hi Jay,

 

Sounds like this is definitely an issue, so I'll wait and see what happens with support today. 

 

Thank you

Brian

Dropbox Plus out of space

dada1015
Helpful | Level 5

I have deleted a lot of photos iand files in my dropbox plus but still no space available. When I check remaining space in my subscription still I have almost 400GB. But I cannot upload photos and files. It always showing dropbox is full. Can you help me guys find a solution to fix this.

 

Thank you.

Re: Dropbox Plus out of space

Jane
Dropboxer
@ElieSafi I appreciate all the time you devoted on gathering all that info & screesnshots & for your cooperation here! 
 
Please note that I’ve slightly modified your screenshot, as this is a public Forum & we advise against posting personal information for security reasons, though I’ve gathered all relevant information & I’ve reached out to you on my end via our Official Support Channel, so as to help you reach a resolution asap. 
 
@Brian D.4 I’ve also made sure to rely to you on your open ticket, asking some more details, so as to help you proceed to a resolution asap
 
@dada1015 I’ve emailed you as well, in order to check back on your account details & pursue a resolution on the issue you’re facing. 
 
Whenever you have some spare time, please have a look at your inbox for my email & we’ll take it from there. 
 
Thanks again to all for posting us here on this issue! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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Questions asked in the community will likely receive an answer within 4 hours!)

Re: Dropbox Plus out of space

dada1015
Helpful | Level 5
Kindly find us solution to fix this issue. As we badly needed space.
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