Can't see or download larger file

[Gwallash]

Hi there,

a friend sent me a link to a dropbox, with one 10 gb file. 

Unfortunately I can't preview the file and when I click download, nothing happens. 

Not even a window pops up, where it says that it doesn't work. No reason or anything.

It just shows this window:

[Jay]

Hi @Gwallash, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps with the download?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Keep me updated with any progress!

[Gwallash]

Hi there,

thanks for the quick response.

I already cleared the cache, used incognito mode and also used 2 different browsers. Nothing works.

It’s still just the screen with no preview and also the buttons don’t work, as it doesn’t let me download any file..

[Jay]

Are you using a mobile or desktop device? Are you able to download the file on another device? 

[Gwallash]

I used both, phone and laptop and both doesn't work.. 

[Jay]

Are you on a stable network or WiFi connection? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Are you able to download the file from a different network entirely?