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Cant view file on mobile device

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Cant view file on mobile device

Cece20
New member | Level 2
January

A file on DropBox (mobile) will not upload for me to view. It not offiline. Currently I click on file; a blank white screen and blue line is running up and down the side. What could be wrong?

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Walter
Dropbox Staff
January

Hi there @Cece20 - sorry to hear about this.

 

If the issue persists after restarting your device, could you clear the app's cache and try again?

 

If you still get the same results, please send us a screenshot so that we can have a visual too. 

 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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