Download fail

l6productions · ‎07-05-2023

Trying to download a video file 98GB. It stops at 38GB and fails.

I have high speed no internet issues, never had this problem with other services.

Help

Thanks

Walter · ‎07-05-2023

Hi there @l6productions, sorry to hear you're having issues with this.

Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you get the same results?

If you do, I'd appreciate a screenshot of the error you get too.

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support

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l6productions · ‎07-06-2023

I'm not getting an error, it's saying the file was downloaded, when it was only partially downloaded. Your chat support is terrible.,

Jay · ‎07-06-2023

Hi @l6productions, could you clarify what you meant when you say the download fails at 38 GB, but also says it was downloaded fully?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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Download fail

Download fail

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