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Images not downloading as transparent PNGs on the mobile app

Images not downloading as transparent PNGs on the mobile app

maoritsu
Explorer | Level 3

for some reason, my transparent pngs aren't downloading or displaying as transparent on the mobile app and the mobile app only. this wasn't a problem before as i was able to save and view images with transparency on it before. this is not a problem on any of my pcs. anyone know a work around so i can get transparent images on my phone again? my phone supports transparent images as transparent pngs i download off google stay transparent

5 Replies 5

Jay
Dropbox Staff

Hi @maoritsu, thanks for bringing this to our attention.

 

What mobile device and OS are you running currently?

 

How exactly are you downloading the images from your account onto your phone?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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maoritsu
Explorer | Level 3

iphone 6s+, ios 15.6.1. i'm downloading the images via the most recent version of the dropbox app by clicking " save image " from the dropdown. like i said, this is a new problem as i've been able to save any kind of transparent image this way before.

Megan
Dropbox Staff

Hey @maoritsu, when did you first notice this behavior?

 

If you choose to make the file available offline and then download it, does that make a difference?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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maoritsu
Explorer | Level 3

it started in april of this year and at first i thought it was just a glitch and didn't think anything of it. i tried as you suggested making the file offline and then downloading it but that didn't do anything

Megan
Dropbox Staff

Thanks for clarifying @maoritsu!

 

Would you be able to send me a few screenshots of how an example file looks like in the Dropbox app, and how it looks when you download it? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    maoritsu Explorer | Level 3
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