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unable to preview file

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unable to preview file

gena m.1
Helpful | Level 5
‎08-04-2023 05:41 AM

I moved a batch of files from my SD card to Dropbox but when I attempt to open any of them, I receive a "couldn't preview this file" message. Images are in NEF format and it's the same SD card I've always used. Could I have imported them incorrectly? Previously I imported them to my computer.

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Walter
Dropbox Staff
‎08-04-2023 06:38 AM

Hey @gena m.1, sorry to hear you're having issues with this.

 

May I ask if you're getting this error when trying to preview them on the website or locally on your devices after downloading them?

 

Also, how exactly did you upload them in the first place?

 

Any additional information is more than welcome!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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