Forum Discussion

koong's avatar
koong
Explorer | Level 3
2 years ago

Dropbox link cannot appear when right-clicking to share it on Windows

In my Windows File Explorer, when I right-click on a file, the Dropbox link does not appear for sharing. In the past, this laptop could be shared by right-clicking. And currently my other computers can be shared by right-clicking.

6 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there koong - sorry to hear about this.

     

    Can you please take a look at your computer's system tray and let me know the Dropbox desktop app's exact status and version?

     

    A screenshot of the options you get when right clicking on your files in Dropbox would also help!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    It seems that your context menu options are filled with 3rd party apps @koong 

     

    Could you temporarily quit any 3rd party app that might be running on your computer and let me know if this persists?

  • koong's avatar
    koong
    Explorer | Level 3
    2 years ago

    I've already closed some apps, but the "Copy Dropbox Link" option still isn't showing up in the context menu. Could you please advise on what else I might try?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey koong, from what I can see, there are no Dropbox context menu items at all, when you right click on a file, right?

     

    Can you try these steps and let us know if they help?

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