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nell209's avatar
nell209
New member | Level 2
26 days ago

I uninstalled the app, and now I can't reinstall it.

I cannot download App.  Therefore. i cannot access files. Also, I cannot open Word or Excel. I uninstalled and now I cannot reinstall.  Not sure what else to do.  Is Dropbox working on this???

desktop
Download
Install

1 Reply

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    26 days ago

    Hi there, nell209, welcome to our Community!

    Do you get any specific errors when trying to install our app on your device? If not, then can you tell me exactly what happens? 

    Have you tried our offline installer, by any chance?

    Keep me posted, and we'll take it from there!

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