Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Puttichote's avatar
Puttichote
Explorer | Level 4
3 years ago
Solved

There is no Offine and Online icon next to file. I'm using Macbook Air M1 | macOS Ventura 13.4

My dropbox version is 175.4.5569

 

I read many issues about this and tried it already.

I've allowed Full disk access and accessibility already.

I've tried quit dropbox and relaunch finder but still not show.

I uninstalled and reinstalled still not work.

Any suggest please

 

desktop
Dropbox Family
Mac
  • Megan's avatar
    Megan
    3 years ago

    Hey Puttichote, let's jump right into this! 

     

    It might sound trivial, but have you tried restarting your device at all? When did you first notice this behavior? 

     

    Also, in case you're using any third-party apps, can you completely quit and close these service applications, such as Google Drive, OneDrive, or others? 

     

    Keep me posted on the results!

3 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Puttichote, let's jump right into this! 

     

    It might sound trivial, but have you tried restarting your device at all? When did you first notice this behavior? 

     

    Also, in case you're using any third-party apps, can you completely quit and close these service applications, such as Google Drive, OneDrive, or others? 

     

    Keep me posted on the results!

  • Puttichote's avatar
    Puttichote
    Explorer | Level 4
    3 years ago

    Hi @Megan Thank you so much for your supported. The problem solved by quit Google Drive. You saved my life 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Fantastic news Puttichote!

     

    If you need anything else, we'll be one post away! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!