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toffee33's avatar
toffee33
New member | Level 2
2 years ago

Being Billed 19.99 When I have the Basic Plan

I have been being charged 19.99 even though when I check my account plan it says it's the free basic plan. I have 2 emails and checked both, they both are the free basic plans. Why am I still being charged 19.99? There is no way to contact actual support, it just sends me back to the articles saying how to cancel.
cancellations
Plans

2 Replies

  • Eric C's avatar
    Eric C
    New member | Level 2
    2 years ago
    I have a basic service, but I’m being billed every month for it. I can’t get in touch with anyone at Dropbox. The don’t seem to have an email or phone number. It feels like they are set up this way on purpose.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there toffee33 & Eric C - sorry to hear about this.

     

    Have you tried our look up tool to identify the email address that's associated with your charge(s)? 

     

    Let me know if it helps when you get the chance to give it a go. 

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