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Forum Discussion

kfed2020's avatar
kfed2020
New member | Level 2
6 months ago

Billing issue caused my account to downgrade even though iTunes payment was successful

I had a payment issue with iTunes that I finally worked out yesterday, but apparently itunes and dropbox are now out of sync and I can't get Dropbox to acknowledge that payment has been made. When I try to restore purchases to sync the account up, I get this error: 

"Unable to Restore Purchases. The operation could not be completed. NSURLErrorDomain error 409"

Please help.

Apple
billing
downgrade

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi there, kfed2020, sorry to hear that you're having this issue.

    I just sent you an email and we'll investigate further internally.

    Just get back to me when you have a chance.

    Thanks!

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