Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Jg1201's avatar
Jg1201
Explorer | Level 3
2 months ago

Someone used my billing info and am now being charged monthly for a subscription

I noticed on my CC that I’m  being charged by Dropbox again. I have only had a free account, so I was puzzled. Investigation resulted in finding someone fraudulently is using my info on an acct. And charging my CC.  Obv I want that stopped. How do I report it,  and stop further charges? There’s little I can do bcz I only have a basic acct and can’t call customer service. This is very frustrating.  Thx. 

2 Replies

Replies have been turned off for this discussion

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!