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Forum Discussion
Someone used my billing info and am now being charged monthly for a subscription
I noticed on my CC that I’m being charged by Dropbox again. I have only had a free account, so I was puzzled. Investigation resulted in finding someone fraudulently is using my info on an acct. And charging my CC. Obv I want that stopped. How do I report it, and stop further charges? There’s little I can do bcz I only have a basic acct and can’t call customer service. This is very frustrating. Thx.
2 Replies
- Rich
Super User II
Investigation resulted in finding someone fraudulently is using my info on an acct. And charging my CC. Obv I want that stopped. How do I report it, and stop further charges?
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
https://www.dropbox.com/support/billing-issues
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
- Mark
Investigation resulted in finding someone fraudulently is using my info on an acct. And charging my CC
It isnt Dropbox you need to contact, its your card company. If they are abusing it here they will elsewhere.
However, you've also made two other posts saying you have set these up:
Can’t access original email to cancel an old subscription | The Dropbox Community
