Automatic renewal for unknown account

[Aaron Wells]

I keep getting emails that my Dropbox Plus account is going to renew in February automatically, but I only have basic, and Dropbox already charged my account incorrectly once in the last year. I cannot contact anyone directly because I only have a basic account. This is becoming a clown show. How do I get these emails to stop, and how do I make sure I am not charged again for something I do not have. 

[Nancy]

Hey @Aaron Wells! Let’s look into this. 

Did you check the email address to which you received this email, and it’s not the same as the one you see here? If not, then you have a different Dropbox account linked to that address, which was previously upgraded.

You can also check your past bank statements (up until last February) to see if there’s a transaction ID linked to them. If there is, you can insert it here, and see for which Dropbox account you’re being billed.

Let me know if that helps.