Basic Plus account not showing 2TB storage

Hey ssnostromo, sorry to hear you're having issues with this.

 

Could you please send us a screenshot of what exactly is reported in your plan tab and another one of the error you're getting when trying to upgrade?

 

Thanks so much, Mark!

Hi Walter, how do I send you the screenshots. I don’t seem to be able to upload or paste to this thread reply.

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ssnostromo wrote:
how do I send you the screenshots. I don’t seem to be able to upload or paste to this thread reply.

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There's a camera icon in the Reply toolbar, though it may not be visible until you're Level 3 on the forums. If that's the case, just upload the screenshot to your Dropbox account and create a shared link to the file. Reply here with the link.

 

 

Hi Walter / Rich

See 2 screenshots:

https://www.dropbox.com/scl/fi/32h29lp1jp470kccswl8v/IMG_9269.PNG?rlkey=5kvp9wbe1fgfzq5ey80un4fue&dl=0

https://www.dropbox.com/scl/fi/yhrxn4rd2ko7l4fe362i4/IMG_9268.jpg?rlkey=hpdnt9uihla3kou56eiqkaj7s&dl=0

These show that I have a Basic+ account with only 25GB of space, yet if I try and upgrade it says I am on a Basics+ account and should have 2TB of space. My account has just renewed and this hasn’t fixed the problem. Please confirm if I should have 25GB or 2TB of space and if the latter, how do I fix my account to show it. Thanks.

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ssnostromo wrote:
These show that I have a Basic+ account with only 25GB of space, yet if I try and upgrade it says I am on a Basics+ account and should have 2TB of space.

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You seem to be confusing two different plans; Basic+ and Plus. Basic+ (which isn't widely available, possibly no longer available) appears to offer 25GB of space, while the Plus plan offers 2TB of space. Your current plan appears to cost AU$43.99. The last time I saw an AU price listed for Plus, it was about AU$170 per year.

So why when I try to upgrade my Basic+ account it says I am already on the Plus. I’ve been with Dropbox for 8 years, and it’s pretty disappointing. I’ve already auto renewed for another 12 months believing I would automatically have the 2TB applied to my account. Looks like I’ll just have to cancel my plan, but I don’t suppose Dropbox care if a customer of 8 years leaves.

Hey ssnostromo! Hope it’s OK to jump in here, and thanks for using our product for all this time.

 

What Rich mentioned above is correct; Dropbox Plus offers 2TB of space, but it sounds like you’re currently on Basic+, which offers 25GB instead and is no longer available as a subscription. 

 

If you still wish to upgrade to our Plus plan though with the 2TB (you can check its pricing here), we can open a ticket for you, and send it to this email address. This way, our support team can further help you.