Free trial end's but I can't cancel

[Jorma]

I got an email from dropbox, that my trial is ending and I can cancel me order.

And there was a link to help center, where is orders how to do canceling.

I log in my account, take "settings" and  take "Plan" and according the instructions on "Plan" page is

an option where to make a canceling.

But "Plan" pages does anythin, just pointer is rolling endless. In top of the page goes info

"There was a problem completing this request" couple of seconds.

And "Billing" page does the same.

Any ideas why canceling in not possible?

[Jorma]

If I delete my account, problem solved? actually I dont need dropbox

[Walter]

Hey @Jorma, thanks for joining our Community and happy Monday!

Can you please let me know what is your account's plan tab reporting at the moment? 

Also, how did you upgrade in the first place? Was it through our website or maybe via the app store on a mobile device?

Keep me posted!

[Jorma · Accepted solution]

Case solved. Dropbox chat helps me. Chat member saw that my account was upgraded as a trial through Google's Play store.

So my credit card detailt is now in Google, damned! It will not be possible to get it deleted from there.

And chat member canceled my trial version for free verison, so thats fine for me.

[Walter]

Glad to hear you managed to resolve this in the end @Jorma.

Let me know if there's anything else you'd like to ask!

[piero sanna]

Hello All.

Writing to get help over the way to unsubscribe from the free trial period.

Found instructions that take me to the section "personal account" (Settings-> Personal Account).

Then, under the tab "Plan" I am supposed to find the button "unsubscribe/end free trial" but can't find anything.

Can you kindly provide assistance?

Thanks

Kind Regards

[Megan]

Hi @piero sanna, let's see what we can do here! 

Have you started your trial through our website or through a mobile device's app store?

Also, when you go under your plan tab, what subscription do you see there? 

Keep me posted.

[Rubric9]

Menos mal que todo se ha solucionado.

Genial entonces.

[piero sanna]

Dear  Lori,

I started my free trial subscription through the dropbox website.

Besides, on my Plan (tab of section Settings of my personal area on the site) I see "Current Plan" Dropbox Basic and, below, "Recommended to you" Dropbox Plus (30 Days Free Trial).

I will be waiting for clues.

Thanks

[Megan]

Thanks for the info @piero sanna! 

Based on the response you gave me, and your plan, it seems you're using our free plan and not a trial. 

This is why you can't cancel it, because there's not a trial or plan linked to the account.