I don't have the unlimited e-signatures on my plan

[Evan2023]

I have the professionals plus e-signature’s plan. That plan is supposed to give me unlimited e-signature’s. However, I’m limited to 3 signatures per month.

At least 3 times I've brought this up to Dropbox via customer support chat/email. 

Dropbox's first response was to blame Hello Sign. I contacted Hello Sign, who said it was a Dropbox problem (indeed, I'm paying Dropbox for the plan, not Hello Sign).

Dropbox's second and third responses were basically the same: "All I will need to do is escalate your case to my advanced support team to enable the e-Sign service manually from our end," and "I sent your request to a member of my team who specializes in this kind of issue. They'll review it carefully, and get back to you as soon as possible."

Guess what? No escalation, no one reaching out, nothing resolved. 

Dropbox Customer Support Solves Nothing. 

[Jay]

Hi @Evan2023, thanks for messaging the Community.

Do you have the ticket IDs from when you contacted the support team?

This will help me to assist further.

[Evan2023]

Hi there, I do, thanks. 

Ticket #21820931

Ticket #21813569

[Walter]

Hey @Evan2023, thanks for the ticket IDs. 

I took a look in our system and I can see that they've been escalated and I've passed your comments on to the experts handling your case. 

You should be hearing from them soon.

Please let us know if you have anything else to add or ask in the meantime.