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2FA problem at login

2FA problem at login

yihka
New member | Level 2
sorry if my English is bad.
I'm a dropbox user since 2014, and haven't used dropbox for almost 3 years.

I want to use again but I'm stuck with 2-step verification.

I only have my email address which is still active.

so how can i use dropbox again?
Thank You
1 Reply 1

Mark
Super User II

How long since you last logged in? 

 

If it is over 12 months I'm afraid all files and data has been deleted - https://help.dropbox.com/account-access/email-about-inactive-account

 

To get around 2FA the only way is to use the recovery codes given when setting it up - even Dropbox support wont remove it for you. However, as I said, if its over 12 months since you logged on the account will be empty.  


 


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