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Forum Discussion
Disabled/deleted account?
Hi all,
I'm trying to log into my client's account. After entering the login page and entering the email, after clicking continue, I am redirected to the page to create a new account. I tried to contact support 3 times, but I didn't get any email. Has anyone had a similar problem?
3 Replies
- Mark
Super User II
Do you get any errors etc.?
How long is it since they last logged in?
Hi Mark,
Do you get any errors etc.?
no, as i say, after clicking continue, I am redirected to the page to create a new account without any error/notification
How long is it since they last logged in?
I don't know when was the last time someone logged into administrative account. Azure users used dropbox files constantly.
- Hannah
Dropbox Community Moderator
Hey GG_001, thanks for posting.
Was this account part of a Dropbox Business team?
And was it perhaps removed from the team?
If you're getting prompted to create a new account when trying to sign in with that email address, it means that the account no longer exists, so the above might be the reason.
