I can't access my old email and the Dropbox password has expired

[Natashha102]

Hi, hope someone can help. I had Dropbox years ago under a different email address. I no longer have access to this email address and my Dropbox password has expired. How do I get around this?

[Jay]

Hi @Natashha102, thanks for bringing this to our attention.

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Keep me updated with any progress!