cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I downgraded back to Basic from a trial but can't share folders "unless you're an administrator".

I downgraded back to Basic from a trial but can't share folders "unless you're an administrator".

Stefania_T
New member | Level 2
Go to solution

 Hi, I downgraded my account a little while ago from trial to basic, but the problem is that it's left somewhere that folders can't be shared... unless you're an administrator, which no longer exists. How can I restore the option that everyone can share the folder from the basic account?

thanks

1 Accepted Solution

Accepted Solutions

Stefania_T
New member | Level 2
Go to solution

Hello

I solved deleting all e creating a new folder. No other way was possible, listening to the dropbox assistance. 

Thanks for help!

 

View solution in original post

2 Replies 2

Walter
Dropbox Staff
Go to solution

Hey @Stefania_T, sorry to hear you're having issues with this.

 

Could you please clarify what your plan tab is reporting at the moment and also send us a screenshot of the error you get when trying to share a folder?

 

Any additional information is more than welcome! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Stefania_T
New member | Level 2
Go to solution

Hello

I solved deleting all e creating a new folder. No other way was possible, listening to the dropbox assistance. 

Thanks for help!

 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Stefania_T New member | Level 2
  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?