cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Old files in Dropbox cache seems to be with virus, is it safe to manual delete that?

Old files in Dropbox cache seems to be with virus, is it safe to manual delete that?

Patricia Fernandes
Explorer | Level 4
Go to solution

Everytime the antivirus program scans my computer it indicates infected files in the Old Files folder in the Dropbox cache. It is possible? Is it safe to delete these files manually?

1 Accepted Solution

Accepted Solutions

Rich
Super User II
Go to solution

@Patricia Fernandes wrote:

Everytime the antivirus program scans my computer it indicates infected files in the Old Files folder in the Dropbox cache. It is possible? Is it safe to delete these files manually?


It's likely a false positive. It happens often because the files in cache are fragments, not complete files, and many antivirus packages detect certain fragments as a virus. You can delete the files, but Dropbox will just recreate them as necessary, and if you delete them while syncing, the sync will need to start over. Best to just just leave them alone and add your .dropbox.cache folder to the exclusions list in your antivirus software.

View solution in original post

2 Replies 2

Rich
Super User II
Go to solution

@Patricia Fernandes wrote:

Everytime the antivirus program scans my computer it indicates infected files in the Old Files folder in the Dropbox cache. It is possible? Is it safe to delete these files manually?


It's likely a false positive. It happens often because the files in cache are fragments, not complete files, and many antivirus packages detect certain fragments as a virus. You can delete the files, but Dropbox will just recreate them as necessary, and if you delete them while syncing, the sync will need to start over. Best to just just leave them alone and add your .dropbox.cache folder to the exclusions list in your antivirus software.

Patricia Fernandes
Explorer | Level 4
Go to solution

Thank you, I will try this way.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Patricia Fernandes Explorer | Level 4
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?