cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Help us get a better understanding of what this Community means to you by taking our quick survey over here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Comments

replacing admin

replacing admin

reneenagsheadchurch
New member | Level 2

The person with admin credentials has left our organization. We have access to his email account which received a billing renewal notice but we do not have access to the dropbox admin login to make changes. Is there a work around?

1 Accepted Solution

Accepted Solutions

Re: replacing admin

Rich
Super User II

@reneenagsheadchurch wrote:

The person with admin credentials has left our organization. We have access to his email account ... but we do not have access to the dropbox admin login to make changes.


Reset the password for his Dropbox account and you should be able to sign in with it. The username would be his email address.

View solution in original post

2 Replies 2

Re: replacing admin

Rich
Super User II

@reneenagsheadchurch wrote:

The person with admin credentials has left our organization. We have access to his email account ... but we do not have access to the dropbox admin login to make changes.


Reset the password for his Dropbox account and you should be able to sign in with it. The username would be his email address.

Re: replacing admin

reneenagsheadchurch
New member | Level 2

Perfect, thanks!

Who's talking

Top contributors to this post

  • User avatar
    reneenagsheadchurch New member | Level 2
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?
Need more support?