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Can't access my files after signing in to Dropbox on my new phone

Can't access my files after signing in to Dropbox on my new phone

mmspix
New member | Level 2

I lost my iPhone and when I logged into Dropbox on my new phone, all my old data/pics/files are gone. Any way to recover them, I hope?

1 Accepted Solution

Accepted Solutions

Re: Can't access my files after signing in to Dropbox on my new phone

Rich
Super User II
@mmspix  wrote:
I lost my iPhone and when I logged into Dropbox on my new phone, all my old data/pics/files are gone. Any way to recover them, I hope?

You've likely created/signed in to a new, empty account, instead of signing in to your existing account. Make sure you're using the same email address to sign in to Dropbox that you used on your old phone.

 

If you're certain that you have the email address correct, sign in on the Dropbox website and see if your files are listed there. Also check your Events page. If the Events page is empty, then you're not signed in to the same account.

View solution in original post

1 Reply 1

Re: Can't access my files after signing in to Dropbox on my new phone

Rich
Super User II
@mmspix  wrote:
I lost my iPhone and when I logged into Dropbox on my new phone, all my old data/pics/files are gone. Any way to recover them, I hope?

You've likely created/signed in to a new, empty account, instead of signing in to your existing account. Make sure you're using the same email address to sign in to Dropbox that you used on your old phone.

 

If you're certain that you have the email address correct, sign in on the Dropbox website and see if your files are listed there. Also check your Events page. If the Events page is empty, then you're not signed in to the same account.

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    Rich Super User II
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