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Word documents corrupting or missing after working on them and saving them to Dropbox

Word documents corrupting or missing after working on them and saving them to Dropbox

II11
New member | Level 2

When I open a Word document, work on it and save it to my Dropbox, it disappears, and I cannot reopen it. It is not in my deleted items/trash, nor have I moved it. I get the following error message:

 

II11_0-1684396738494.png

 

I also sometimes get the word document "renaming" itself to a alphanumeric combination whilst I have it open; see the picture below:

 

II11_1-1684396828753.png

 

When I try and open the renamed wordoc, I get the following error message:

 

II11_2-1684396893135.png

 

I lost five years of work in one of the files. 

 

Please help!

 

5 Replies 5

Walter
Dropbox Staff

Hi there @II11,  sorry to hear you're having issues with this.

 

Could it be that your file's path is very long, thus causing this error from Windows? 

 

As for the files you notice being created, I'd assume that these are temp files that are created as a fail-safe while you're syncing them. 

 

Do you get the same results if you do this with syncing paused or with the Dropbox desktop app completely closed? 

 

When it comes to your lost work on one of those files, could you check your events page or the file's version history to see if you can restore from there?

 

Let us know of any updates!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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II11
New member | Level 2

Hi Walter,

 

The file length is not very long (<20 characters)

 

This happens when DropBox desktop app is completely closed. Not sure about syncing being paused.

 

There are no files in my Events section, nor can I do anything about version history as the file is completely gone - so there is no "file version" to go back on. This is hugely concerning.

 

Please help. 

 

 

Megan
Dropbox Staff

Hey @II11, does that happen with files that exist only in your Dropbox folder?

 

What happens when you move them to a different path, and try to edit them there?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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II11
New member | Level 2

This only happens when saving the word document to dropbox.

Nancy
Dropbox Staff

Hi @II11

 

If you haven’t already, can you also move a file to the Dropbox root folder on your computer and try to edit it from there? Does the same issue persist, if you do this?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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