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Forum Discussion
Dropbox Paper completely disappeared from new UI
I've been using Dropbox Paper since it first came out. I just noticed now the UI of Dropbox paper has been updated. However, now when I go to the Paper home, none of my papers show up. None. The entire page is empty.
I did noticed that I now have a "migrated paper" folder in the main Dropbox UI. I can open this folder and access my old papers. However, why wouldn't my old paper be listed in the Paper UI?
Another thing that's completely missing is shared paper folders. My partner and I have a shared paper folder. The shared folder was created by him and shared with me. I cannot find any reference to this paper folder in my Dropbox UI. Not the new Paper UI, not the main Dropbox UI.
I tried to search for documents in this shared folder, and they showed up in the search result. When I click on the shared doc, Dropbox takes me to the OLD Dropbox Paper UI. What? Makes no sense!
My partner's account doesn't seem to have migrated to the new Paper UI yet. When he logs into Dropbox paper he still sees the old UI.
Is this ever going to get fixed? That's just insane product behavior. I'm a product designer in the enterprise world. Even in the darkest corners of enterprise product, we would never allow behavior like this. That would be a release blocker. What's going on Dropbox?
4 Replies
- Walter
Dropbox Community Moderator
Hi there mansface - thanks for taking the time to share your thoughts on this.
Just to make sure we're on the same page, can you clarify if you're familiar with this Help Center article?
It should list all of your pain points so feel free to take a look and let me know if you have anything else to ask or add.
Thanks again.
Yes I have read that article and I've read all the related community posts. None of them provides a solution to my issue.
- Megan
Hey mansface, thanks for the reply!
All Paper docs that you create should be stored in your Dropbox folders. Paper docs and Dropbox files will be accessible in the same place alongside all your other Dropbox content.
Can you check for your Paper docs as .paper files, and the Paper templates as .papert files in your Dropbox folder on the web and Finder/Windows Explorer? You can access your Paper docs just as you do with any other file on Dropbox.
The Paper mobile app will allow you to see all Paper docs, including those created in the old Paper system. Once you have the name of the doc you need access to, you can search for it in the browser. If you have issues with that, don't hesitate to let me know.
Completely agree. Docs missing, duplicated (previously deleted) on hundreds, Failed to load errors over and over again in the UI, on and on. How did Dropbox fumble this badly?
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