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Drumboxsg's avatar
Drumboxsg
New member | Level 2
2 years ago

How can I sync my files after downgrading my account?

I decided not to carry on using drop box and the plan is not renew. But i forgotten to sync all my files i uploaded to my own drive how can i retrieve it now as i do not want to resuscribe back again.

desktop
downgrade
File access
sync

1 Reply

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Drumboxsg, thanks for posting your question!

     

    Are you files still set to online-only after downgrading?

     

    If so, have you tried double-clicking them, to check if they'll get synced?

     

    Otherwise, you can always download them from our website.

     

    Let me know if you have any questions.

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