Where are the files that are taking up my space?

Hello,

I have some data on my Dropbox account and got the warning that my account had stopped syncing because the amount of data is above the free allowance. Great, I would like to access my data to at least look into it and delete what may be no longer necessary before being prompted to buy more storage. If I connect to my online account I see a series of folders with nothing in it, what is in there that is so big? I can't access anything, there is no option to contact anyone even to ask a simple question.

Please let me know what I have to do, if I get no answer the easiest thing for me will be to delete the account and never use your services because I don't like to interact with entities I can not even contact to. This is not a request of support to ask "how to do" something: this is a real request to the company that has somewhere some data that originally was deposited by me and I want to know where (if any) still is and why it uses such a large storage space if I don't see any file.

You should add the possibility for users to write to some contact of your company, I think it is required by local laws, it is extremely frustrating to be redirected to a help center with pre-answered questions or an automated chat with only fixed answers if what one needs to ask is not there.

Thank you