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Forum Discussion

GBLF's avatar
GBLF
New member | Level 2
2 years ago

Account converted from team to individual and missing folders

I previously had a team account. I was recently asked to upgrade the account or disband the team. I chose "Disband the Team" after that I was presented with two options DELETE EVERYTHING or SAVE ALL FILES. I chose SAVE ALL FILES. My team account was converted to an individual account. I no longer have said folders that were part of the team account. 

 

What happened?

cancellations
downgrade
Plans
restore

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there GBLF - sorry to hear about this.

     

    Do you see the folders you mentioned in your events page to restore them or in your Sharing tab to add them back to your account?

     

    Let us know and we'll take it from there.

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