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DIDIKRASTEVA
2 months agoNew member | Level 1
How can I cancel my subscription and get a refund?
HI,
I FORGOT TO CANCEL MY FREE TRIAL AND I HAVE BEEN CHARGED £199 FOR A YEARLY SUBCRIBTION.IS THERE ANY CHANCE TO CANCEL IT AND GET A REFUND.THE PAYMENT HAS BEEN TAKEN 5 DAYS AGO.DID I HAVE 14 DAYS CANCELATION AFTER PURCHASE.AND LAST QUESTION HOW IS POSSIBLE TO BE CANCELED?
THANKS
- Mark
Super User II
Thanks to EU rules you should be able to do this, however, you need to contact support and ask:
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