Forum Discussion

AllisonC79's avatar
AllisonC79
New member | Level 2
2 years ago

I downgraded to the Basic Free subscription, but I’m still being charged monthly

Hello community,

I downgraded my subscription months ago to the Basic Free one, however, I am still being charged $18.69 monthly and I can’t get access to anyone to make the payments stop. I tried the bot, but it was not helpful.

Crossing my fingers someone here might know how to contact Dropbox to make these payments stop and to refund me.

Thank you very much!

Allison

cancellations
downgrade
Payments
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey AllisonC79, sorry to hear about this.

     

    Do you happen to have more than one Dropbox accounts, associated with different email addresses of yours?

     

    Have you tried using our self served look up tool to identify the email address that's linked to the charge?

     

    If you did and still have issues with this, please let us know here and we'll reach out via email to investigate further.

     

    Thanks!

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