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ELIAS 1985
2 years agoNew member | Level 2
Lost account after migrating our company's email from Gmail to Outlook
HI!
During the weekend we migrate our company's email from gmail to microsoft outlook, and happens that i also change lap top... today I'm trying to sign in in my dropbox app in my laptop and says it doesnt exist.
I create/log in a new account with same email and is completely blank...
What can i do?!!! Help.
- Hannah
Dropbox Staff
Hey ELIAS 1985, sorry to see you're having this issue.
When your company migrated the emails, did they also change your Dropbox emails as well?
Are you a member of a Dropbox Business team, or do you have an individual account?
And if you try to sign in with your old Gmail address, what do you see?
Thanks in advance.
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