Forum Discussion

Ashbash's avatar
Ashbash
New member | Level 1
13 days ago

My previous Dropbox account is gone alone with my pictures.

I went to log into my account on Dropbox and years and years of pictures are gone. The email I used to upload pictures made me open a new account like the other account never existed. 

Please help! 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    I’m sorry to hear about the situation, Ashbash.

    If it's not possible that your Dropbox account could've been closed due to inactivity, is there any chance that you’ve set up a new Dropbox account instead under an email address with a typo? 

    You can double check this on this page.

    Let me know what you find.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    Ashbash wrote:

    I went to log into my account on Dropbox and years and years of pictures are gone. The email I used to upload pictures made me open a new account like the other account never existed.

    When was the last time you signed in to the account. If the account has been idle for more than a year, then would have been deleted due to inactivity. Unfortunately, once an account has been deleted it's not possible to recover it.

    When did you last access the account and when did you last see the files?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!