Forum Discussion

kimberly_javins's avatar
kimberly_javins
New member | Level 1
10 months ago

One-time security code isn't being sent to my email address.

I have tried to sign into my drop box account but every time I try to sign in, I have to receive a verification email to log in. This would usually not be a problem, but my email is not receiving these emails. I have tried to be logging into my desktop and phone to see if that would make a difference, and it doesn't. I checked my trash, and they are not there. i tried to see if my email was dead, and I was still receiving emails from other emails. Drop box is just not sending me the code. I need help logging into my account. All of my data was backed up to Dropbox from my previous computer, and I have to access it. Help?

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Welcome to our forum, kimberly_javins

    Out of curiosity, have you also added no-reply@dropbox.com to your email contacts? If not, please try that too and re-send the code. 

    Let me know if you receive it now.

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