Passcode and Face ID every time I enter the app.

Cariltos Bala

Why every time I sign into dropbox on my iPhone, I have to manually enter my username (because it doesn't recognize auto complete), and then I have to turn on Passcode and to allow Face ID, as if it where the first time?

Mark

What version of Dropbox is it?

What version of iOS?

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Cariltos Bala

iOS is 17.1

Dropbox is Basic (free) version.

Megan

Hi @Cariltos Bala, thanks for posting here!

Could you try accessing the app, and then check the version of the app you're using on your end?

Also, if I were you, I'd clear the app's cache using its settings. Please give it a go, and update me on the results.

Keep me posted!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Passcode and Face ID every time I enter the app.

Passcode and Face ID every time I enter the app.

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