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Automatic Upload of photos on samsung s23 phone isn't working

Automatic Upload of photos on samsung s23 phone isn't working

Rwimbrough4
New member | Level 2

I noticed over the last couple of days that the auto upload feature for photos to my dropbox (on the app) doesn't work. 

 

I have tried to: 

- restart the phone

- reinstall the app

- clear cache

- disable battery optimization

- disable any other photo uploading feature

- disable/re-enable settings 

- log off / log in the app 

 

everything I have tried hasn't fixed the auto upload. Any advise would be welcome  (I have a samsung S23 phone) 

3 Replies 3

Walter
Dropbox Staff

Hey @Rwimbrough4, sorry to hear you're having issues with this and thanks for the report.

 

Can you please let me know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

 

Have you tried another wifi network or doing this via cellular data since you first noticed this? 

 

Keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Aerofan81
New member | Level 2
I'm having the same issue but it's not just drop box, it's all auto upload apps like Google photos and Amazon photos. They will not recognize when you're on wifi but when you tell it to use cellular data when you're on wifi it will use the wifi. It's bonkers.

Sam DBX
Community Manager

Hi @Aerofan81 ,

 

I know it's been a while, but wanted to check with you if you're still having this issue? 

 

We've released a new version of the Android app, so we'd recommend updating as well.

 

Thank you,

Sam  

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    Sam DBX Community Manager
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    Aerofan81 New member | Level 2
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    Walter Dropbox Staff
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