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Mobile upload not working

Mobile upload not working

Niels C.
Explorer | Level 3

Can't upload pics
Either automatically or manually
Done all permissions, cleared cache, reinstalled

Android 14. Pixel 8 Pro

3 Replies 3

maher1982
Super User

Hello, 

Have you checked the 'Background Restrictions' setting under 'Camera Uploads'? If it was set to 'Yes,' please change it to 'No.' & approve the background usage

Niels C.
Explorer | Level 3
This option isn't available in my app
Have turned on continuous upload and removed battery optimisation

Megan
Dropbox Staff

Hi there @Niels C., I'd be happy to look into this for you! 

 

You mentioned that you have issues both with camera uploads, and when you try to manually upload content using the + sign in the app, correct? 

 

If not, feel free to clarify more for me. 

 

Do you get any specific errors when trying to upload content manually using our app?

 

Have you also tried switching to a different WiFi, or cellular data, just to rule that one out too?

 

I'll be waiting for your update! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    Niels C. Explorer | Level 3
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    maher1982 Super User
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