Can't remove licenses

[Bracken]

Hi, our plan is due for renewal early next month and I need to reduce the amount of licenses from 7 to 5. When I do this on the manage license window the "remove licenses" button is greyed out and not selectable. How else can I reduce the licenses before I get charged for unnecessary licenses? Thanks

[Hannah]

Hey @Bracken, thanks for bringing this to our attention and sorry to see you're having trouble.

Can you please try this again through a different browser or a private browsing window, to see if that helps?

If not, you can also contact our support team directly, so they can assist you on their end.

Let me know how it goes!