cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Credit card updated automatically; shows new expiry date, but I received an email to update card?

Credit card updated automatically; shows new expiry date, but I received an email to update card?

TuiAllen
Explorer | Level 3
Go to solution

But I get anxious because they sent me an email asking me to update it. Why do they do this if its updated itself? Do I need to do anything?

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @TuiAllen, thanks for reaching out to our Community and happy Monday!

 

If you take a look at the billing tab in your account settings, do you see the updated card info?

 

If so, you should be good to ignore the email, unless the email went to a different address, than the one associated with your paid account.

 

That would mean that you have a second Dropbox account you might need to look into.

 

Let me know if you have any questions.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

3 Replies 3

Hannah
Dropbox Staff
Go to solution

Hey @TuiAllen, thanks for reaching out to our Community and happy Monday!

 

If you take a look at the billing tab in your account settings, do you see the updated card info?

 

If so, you should be good to ignore the email, unless the email went to a different address, than the one associated with your paid account.

 

That would mean that you have a second Dropbox account you might need to look into.

 

Let me know if you have any questions.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

TuiAllen
Explorer | Level 3
Go to solution

Thanks Hannah - that was helpful and reassuring. I clicked 'like' for your comment but it still says zero likes. not sure why.

Hannah
Dropbox Staff
Go to solution

Not a problem, Tui, don't worry. Thanks a lot for that!

 

If you have any other questions, make sure to give us a shout.

 

Have a great day! 🙂


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    TuiAllen Explorer | Level 3
What do Dropbox user levels mean?