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How can I transfer an account subscription to another user?

How can I transfer an account subscription to another user?

jlachine
Explorer | Level 4
Go to solution

Hello,

 

Very new to understanding DropBox plans and subscriptions.

We had a team member join us in March. We had her sign up for the DropBox Plus account and we paid 119.88 for the year. It says no refunds if the account is cancelled. Is there anyway to transfer this account subscription to the new member of our team?

If so, how.
If not, why not?

 

Thanks for your help,

 

John

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @jlachine, thanks for messaging the Community.

 

Currently, it isn't possible to transfer an account subscription to another Dropbox account. 

 

However, you could change the email address on the account (while logged into that account) to make it the email address of the new team member instead.

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

1 Reply 1

Jay
Dropbox Staff
Go to solution

Hi @jlachine, thanks for messaging the Community.

 

Currently, it isn't possible to transfer an account subscription to another Dropbox account. 

 

However, you could change the email address on the account (while logged into that account) to make it the email address of the new team member instead.

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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