How do I cancel my Dropbox Trial?

[BTKATH]

I cannot cancel my Dropbox Trial, as in How to cancel or downgrade a Dropbox subscription | Dropbox Help cannot find the any "Cancel Plan / Manage Plan" in setting account page.

[Megan]

Hi @ecfly, I'd be happy to help with this! 

Is it possible that you have two Dropbox accounts? 

Could you check the email address you received the message to, and then check the email address connected to your Dropbox account?

Keep me posted, and we'll take it from there! 

[ecfly]

Thanks so much Megan! That helped!

I have two accounts and the free trial was connected to the other one.

Thanks and have a great day!

ecfly

[Megan]

Amazing news @ecfly! 

If you need anything else, just give us a shout. 

[Stevend1943]

On August 21, I did sign up for a free trial of dropbox plus. Afterwords, I saw that I really didn’t need it and I tried to cancel the free trial as they sent me this email:


After your free trial ends on September 20, 2023, you’ll be billed for your Dropbox Plus subscription.

Recently, I contacted the chat live and they referred me to a link and when I sent my request to cancel they just sent back the same thing to cancel the trial which is not possible on my computer. The directions they give to cancel the trial do not work - none of the descriptions day give our present on the website. So I’m asking that you cancel my trial because I don’t wanna pay for something each month that I don’t want. This is not right.

[Hannah]

Hey @Stevend1943, thanks for reaching out to our Community.

How was the trial initially created? Using the Dropbox app on your mobile device or directly through our website?

If you go to your plan page in your account settings, do you see that you're still on a trial?

Also, if you reached out to our support team, do send us the ticket number for your communication as well.

[yenching]

Hey I have the same problem. I want to cancel my dropbox subscription even what I have is basic plan, However, I read the discussion before it seems dropbox will charge you anyway. Should I file a ticket to solve this before the end of the free trial. Thanks!!

[Megan]

Hi @yenching, welcome to our Community! 

If your account is a Basic one, then that means it's not currently using a trial. 

Is it possible that you upgraded a different account than the one you're looking at? Did you upgrade directly though Dropbox or using Apple/Google Playstore?

Let me know more!