My account won't sync, even after I upgraded to a paid subscription; still says I'm on Basic

[posieplum]

After getting an email saying I needed to upgrade my account, I logged into my apple ID and upgraded.

Yet the account will not sync and still says I need to upgrade my account. It's maddening! 

I'm unable to contact support to fix the issue as when I login it still says I'm on a Basic account even though I have a paid Plus plan.

Would love to be able to fix this if anyone has any suggestions or a direct support contact!

[Hannah]

Hey @posieplum, thanks for bringing this to our attention.

Have you tried to restore your purchase?

You'll find this option if you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchase".

Let me know how it goes.

[posieplum]

Thanks Hannah, it worked when I logged in on my phone app!

[Hannah · Accepted solution]

That's great to hear, @posieplum!

Thanks for the update here, too.

If you have any other questions, don't hesitate to let us know!