cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't login because lost access to my mail

Can't login because lost access to my mail

barbhc
New member | Level 2

Hi, I've lost access to one of my mails and cannot take it back. I tried to login to Dropbox with the password but Dropbox is sending a verification to that mail I don't have access anymore.

 

I tried the instructions on how to change your mail but firstly you need to login and Dropbox is asking for that verifiacation code.

 

Is there a way I can recover my Dropbox account? I tried everything with mail provider and I don't think I'll manage to recover that mail.

 

Thanks!

3 Replies 3

Hannah
Dropbox Staff

Sorry to hear about this, @barbhc

 

Can we send you an email, so we can look further into this?

 

Let me know.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

barbhc
New member | Level 2

Hello Hannah, thanks for the prompt response. Sure feel free to mail me. I believe you have contact details right?

Hannah
Dropbox Staff

Yes, no worries, @barbhc!

 

I just sent you an email, so make sure to get back to me when you get a chance. 🙂


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    barbhc New member | Level 2
What do Dropbox user levels mean?