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Cannot Open My Own Files

Cannot Open My Own Files

rakaha
New member | Level 2

When I try to open Dropbox files on my laptop, I get the following message:

Screenshot 2022-12-01 at 11.21.59 AM.png

When I try to select the document and grant permission, permission is denied. I am signed into my dropbox account and have tried downloading my files from the website; this also does not work properly. They download as "read only" and I get a message telling me that in order to edit I should create a duplicate of the file. When I try to do so, I get another error message.

Screenshot 2022-12-01 at 11.05.48 AM.png

What is going on here? I've used dropbox for 10 years and never seen anything like this.

1 Accepted Solution

Accepted Solutions

Re: Cannot Open My Own Files

rakaha
New member | Level 2
As it turned out, I needed to update MS Office, so this wasn't a Dropbox issue. It's resolved.

View solution in original post

1 Reply 1

Re: Cannot Open My Own Files

rakaha
New member | Level 2
As it turned out, I needed to update MS Office, so this wasn't a Dropbox issue. It's resolved.
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    rakaha New member | Level 2
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