How to move a user to another Team

[lancorp]

Our company has two business accounts, one is annual and one is monthly (for interns).  We have 2 users on the monthly account (team) that are now permanent employees and want to move them to the annual account.  

When I delete the user from the monthly team and try to add/invite the user to the normal team, Dropbox says the email address has already been used in an invite and references the monthly account.  I was able to restore the deleted users so they could at least continue using Dropbox.

How can I move a user from one team to another?  

[Jay · Accepted solution]

Hi @lancorp, thanks for joining the Community!

In general, there isn't a direct method to transfer users from one Dropbox Business team to another.

Deleting a user from a team reserves the email address for 7 days, to give the admin time to recover the account. After that time, the email can be used again to create a new empty account.

However, you could convert the user to a personal account, which is immediate, and then have them accept an invite to the annual team so they can join the other team.

If you need any more details, feel free to message back!