Log in as User

[Christian78]

Hi,

I'm Admin of a Dropbox Business Team and I'm trying to solve some issues one of "my" Users has with his files. In the Support documents, I found this.

When I visit the Page with all Users, and click on the small rack-wheel next to the Users' name, I find several options, but unfortunately not the option to sign is to the account of this user.

What am I doing wrong?

Cheers, and Merry Christmas!

Christian

[Rich · Accepted solution]

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@Christian78 wrote:

I'm Admin of a Dropbox Business Team ... I find several options, but unfortunately not the option to sign is to the account of this user.

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Are you THE team admin, or one of the other admin types on the account? Only the team admin has permission to sign in as a user.

Also, this feature is only available on Advanced and Enterprise Business accounts. Standard Business accounts don't have this feature.

[Christian78]

Hi @Rich,

thanks for the quick reply. Yes, I am THE admin of this team and have all permissions. But unfortunately, we only have the Standard Business account. So this feature is not available for us.

Thanks for you help!

Christian