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Multiple notifications by email. If I reset my password, I receive at least 10 emails about this.

Multiple notifications by email. If I reset my password, I receive at least 10 emails about this.

P_Lorca
Explorer | Level 3

I've been receiving the same notification multiple times in my email. For instance, if I reset my password, I receive the code 10 times, or if there is activity on my account, I get the notification email 10 times. This is really annoying, and I don't want to mark these emails as spam. Is there any configuration for this?

3 Replies 3

Megan
Dropbox Staff

Hi @P_Lorca, welcome to our Community! 

 

It's interesting what you mentioned. Has it always been like that, or did this start happening recently? 

 

Is it like that with all the Dropbox-related emails you receive on your end? 

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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P_Lorca
Explorer | Level 3

This started recently since I had to reset my password. All the notifications come several times, the reset codes as well as the logins I make with my account or the notifications of changes in my files, all emails related to Dropbox arrive multiple times..

Nancy
Dropbox Staff

Hey @P_Lorca! Hope you don’t mind me jump in. 

 

Can you let me know what’s the email service provider you’re using at the moment? 

 

Also, if you disable and then, re-enable these notifications on this page, does that seem to change anything at all?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    P_Lorca Explorer | Level 3
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    Megan Dropbox Staff
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