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[Solved] Cannot login with university Single Sign On (SSO) link code in Ubuntu 20.04

[Solved] Cannot login with university Single Sign On (SSO) link code in Ubuntu 20.04

zhsh
New member | Level 2

What I am trying to do:
- install dropbox desktop app inside a Ubuntu 20.04 virtual machine

- sign in with my university account (umich provides dropbox SSO)

- set up a folder for selective syncing

- unlink my account since this VM will be distributed to students for them to link their own accounts to (which will also be through umich SSO)

 

The problem:
- opening the dropbox app via system tray or command line redirects to firefox browser (it opens a new non-incognito window, so this is not exactly the same issue as jewett_aij_scr's issue)

- I login with SSO in the browser and are offered a code to "go back to the Dropbox installer and enter the following link code"

- there is no where to use the link code while the dropbox GUI shows its status as "Starting..." while Sign in is also available

 

I installed the dropbox 64bit desktop client for Ubuntu using the 2020.03.04 version of the .deb from dropbox's main install page

 

I have read the discussions in

https://www.dropboxforum.com/t5/Apps-and-Installations/What-am-I-supposed-to-do-with-the-copied-link... 

https://www.dropboxforum.com/t5/Apps-and-Installations/Entering-Link-Code-After-Install-Ubuntu-18-04... 

but they have not resolved my problem

1 Accepted Solution

Accepted Solutions

Re: Cannot login with university Single Sign On (SSO) link code in Ubuntu 20.04

zhsh
New member | Level 2

OK managed to find a solution that worked for me posted by gnn https://www.dropboxforum.com/t5/Apps-and-Installations/Entering-Link-Code-After-Install-Ubuntu-18-04... 

The working steps are then

1. open dropbox from system tray (command line also works)

Selection_009.png

 2. Click Sign in from the top bar if it doesn't automatically open a browser for logging in

Selection_011.png

3. Sign in via the menu on the top right - do not sign in using the page body's forms since that will just create a link that you can't use.

Selection_012.png

4. It will take you to a page asking you if you would like to connect the computer to your dropbox account; select Connect

 

 

View solution in original post

2 Replies 2

Re: Cannot login with university Single Sign On (SSO) link code in Ubuntu 20.04

zhsh
New member | Level 2

OK managed to find a solution that worked for me posted by gnn https://www.dropboxforum.com/t5/Apps-and-Installations/Entering-Link-Code-After-Install-Ubuntu-18-04... 

The working steps are then

1. open dropbox from system tray (command line also works)

Selection_009.png

 2. Click Sign in from the top bar if it doesn't automatically open a browser for logging in

Selection_011.png

3. Sign in via the menu on the top right - do not sign in using the page body's forms since that will just create a link that you can't use.

Selection_012.png

4. It will take you to a page asking you if you would like to connect the computer to your dropbox account; select Connect

 

 

Re: [Solved] Cannot login with university Single Sign On (SSO) link code in Ubuntu 20.04

Hannah
Dropboxer

Hey @zhsh, thanks for reaching out to our Community!

 

I'm glad to see you were able to resolve your sign in issue yourself.

 

If you come across any other issues, do let us know.

 

Have a great week ahead!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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